Warranty & service
We stand behind what we install.
A system isn’t finished when the crew leaves. It’s finished when it’s still working years from now. Every EuroTex installation is covered by a written warranty, and the company that installed it is the company that services it.
Need service now?
Call us or send a service request. Tell us the address and what you’re seeing.
What’s covered
Written coverage, in plain terms.
Every EuroTex installation comes with a written warranty. The terms shown here are placeholders until the final warranty document is confirmed.
[Placeholder—warranty PDF pending from EuroTex]
How service works
One call. Our own crew. Written up when it’s done.
01
Tell us what you’re seeing
Call, email, or use the service form. Give us the address, the system, and what’s happening. Photos help.
02
We schedule the visit
We book it ourselves—no call center, no third-party service company. [Placeholder—response-time commitment]
03
Our team fixes it
Service is handled by EuroTex’s own people—the ones who build and install these systems.
04
We document it
You get a written record of what we found and what we did about it.
Caring for your system
A little upkeep goes a long way.
Tracks
Keep the tracks clear
Vacuum sliding tracks and wipe them down a few times a year. Grit is the enemy of a smooth slide.
Drainage
Keep drainage open
Check that the small drainage slots at the base of each frame aren’t blocked, so water has a way out.
Glass & frames
Clean gently
Mild soap and water on glass and frames. Skip abrasive pads and pressure washers—they’re hard on seals and finishes.
[Placeholder—care guidance to be confirmed by EuroTex before launch]
Builders and dealer partners
Trade warranty terms
Warranty terms for trade and dealer partners are set out in your supply agreement. Questions go to the same team that built the job.
[Placeholder—confirm any wording required by dealer agreements]
